Returns Guide

We have a 7 day return policy to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need to provide proof of purchase if required.

FAULTY ITEMS
 
Please get contact us prior to returning the item and we can get this sorted for you. 
 
All faulty items will be sent to our supplier for an assessment and a decision will be made as to whether it is standard 'wear and tear' or due to a manufacturing fault.

Please be aware that resolving faulty issues may take 1-4 weeks depending on our suppliers location and processing timeframes. We appreciate your patience and understanding and will do our best to get things sorted as quickly as possible.

If it is accepted by our supplier as a genuine manufacturing fault, then we will attempt to have the item repaired to an acceptable standard. Failing that we will try to source a replacement, or issue a refund. 
 
We will meet our requirements under the NZ Consumer Guarantees Act.